I sustained mainly whiplash and back injury. I was off work for 10 weeks. I spoke directly to a representative… they were ever so helpful. They took all my details.The next day their documents turned up, all I had to do was sign, and from there it was plain sailing. It took a lot of the stress out of the situation. I certainly wouldn’t have had a clue where to even start. They were ever so professional in everything they did, they knew exactly what I was going through and understood the whole process, which made it easier for me. I received over £4500.